Where are your learning centers?
Our primary learning center is in Thibodaux, Louisiana with other locations in Houma, Baton Rouge, and New Orleans, Louisiana. We also have affiliate learning pods in the state of Louisiana.
What is Level 3S?
Students attend a learning center at our Thibodaux, Houma, Baton Rouge, or New Orleans site. Our Learning Coaches work with our students in a 6 to 1 student/Learning Coach ratio to provide instruction.
What kind of computer do I need to do lessons with eLearning Academy?
Please check our Downloads/Computer Requirements page for a list of minimum computer requirements. Most recent computers meet or exceed these requirements. Onsite students will need a laptop and headphones to do lessons at our learning center.
My lessons are not loading correctly.
Please ensure that you are still connected to the Internet, and that you have either Chrome or Firefox installed. Other browsers may not work with some of our courses (Internet Explorer, Microsoft Edge, etc.). Restarting or updating your computer may also fix some issues. If you are still having difficulty, please call us at (985) 447-5994 or email us at support@elearningk12.com for assistance.
I am having trouble logging in. What should I do?
First, make sure that caps lock and number lock are turned off on your keyboard. Check to be sure you are typing the username and password correctly. If you are still having difficulty logging in, contact our business office at (985) 447-5994 for assistance or email us at support@elearningk12.com.
What is the difference between Level 1, Level 2, and Level 3H?
For Level 1 - Parent-directed Homeschooling, parents are responsible for assigning daily lessons, pacing the student, correcting subjective assignments and managing the transcript, electives and diploma. For Level 2 - Teacher-directed Virtual School with Accreditation, your Learning Coach handles those tasks, and also provides a variety of services to customize your eLearning Academy experience to meet your needs. For Level 3H - Home-based with Learning Coach Instruction and Assistance, students meet with their learning coach virtually and is available for any assistance during the four hour session. See our Home-based Schooling Options page for details.
I registered my child. When can I get started?
In most cases, Level 1 families receive login information within 2 business days. Level 2, Level 3S, and Level 3H families will meet with their learning coach (in person or via phone or web conference) to plan classes for your student and discuss how we can best meet your educational needs. Your student is able to start after that conference, usually within 1 business day.
Who do I contact if I am having an issue with my payments?
Call our business office at (985) 447-5994 or email our accounting team at accounting@elearningk12.com.
What forms of payment do you accept?
Online payment forms include major credit cards (MasterCard, Visa and Discover), and automatic draft of a debit or credit card. Cash and checks are also accepted at our learning centers.
If I finance my payments, can I pay off the balance early?
Yes, however, our 10% processing fee still applies.